Answers to Frequently Asked Questions
Please feel free to contact us with any questions you may have.
We accept cash and credit cards (Visa, MasterCard, Discover and American Express). Personal or business checks are accepted solely within our discretion. Payment must be made at the end of the service, although we reserve the right to require payment in advance. For more information, please refer to our Payments page.
We may have direct billing arrangements with some hotels where your charges can be posted directly to you room account. Please ask at the time you make your appointment to avoid any embarrassment or confusion. If your hotel does not have a direct billing arrangement, please ask the concierge whether such arrangements can be made.
Appointments are required. All services are provided on an on-site basis, so it is important that everyone's schedule be taken into account. We do not have a fixed location, so it really is not possible for any sort of walk-in service. To better ensure that we can serve you, please allow at least two hours notice.
To make an appointment, please contact us by telephone or contact us by email. Unless you receive a confirmation from us, do not assume that you have an appointment.
Please also feel free to ask your hotel concierge to arrange an appointment with us. They can be invaluable, especially at the last minute.